Frequently asked questions
Clear answers before you take the next step.
Understand the basics of membership, claims, changes and the proposed member portal.
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Use the task-based contact form so your question reaches membership, legal assistance, claims, payments or complaints.
Contact LegalWiseWhat is legal expenses insurance?
It is an insurance product that can provide defined legal services and expenses for eligible matters under the applicable membership agreement and schedule.
When does my cover start?
Activation, paid-up status and waiting periods determine when benefits may become available. The portal will show the approved effective date and relevant waiting-period information.
Does submitting a claim mean it is covered?
No. A submission is a notification and request for assessment. Covered legal expenses require an authorised written Confirmation of Cover.
Can I upgrade or downgrade online?
The portal lets you submit a change request and see its proposed price and status. A change takes effect only after approval and the confirmed effective date.
Can I add family members?
Eligible spouse, dependant and extended-family rules depend on the applicable product version. The production journey will validate the approved rules and request supporting documents only where required.
Where can I find invoices and documents?
The proposed member portal keeps issued invoices or statements, membership documents, claim correspondence and secure downloads in one library.
What is the cooling-off period?
Current public LegalWise sources conflict on this point. The final website will publish only the wording approved by LegalWise and the relevant insurer.